Verint Announces New Enhancements to Its Online Community Designed to Deepen Relationships with Customers and Partners

0

MELVILLE, NY–(BUSINESS WIRE)–Verint® (Nasdaq: VRNT), the customer engagement company, today announced enhancements to Verint Connect, the interactive engagement portal designed to give customers and partners access to the information they need about Verint solutions, services and training in one place. place. Based on its community app and accessible directly from the Verint Cloud platform, improvements to Verint Connect will allow members to derive even more value from their solutions.

The Verint Marketplace serves as a central point for information about Verint solutions and offerings, including product enhancements and add-ons. Customers can easily download these updates and install them in their own environment, whether on-premises or in the cloud. Group Elite, a long-time partner of Verint, recently joined Verint Marketplace. “We’ve listed a cloud-ready automation tool on the Marketplace designed for Verint Workforce Management that helps ensure payroll accuracy, reduce costs, and improve employee engagement,” said William Hawley, Chief Operating Officer of Group Elite. “One of the main benefits of the Marketplace is that it gives us an additional channel to interact with our customers, provide advice and value, thereby strengthening our relationships, which is our top priority.”

The online community also hosts the Verint Developer Portal, designed by Verint developers for developers, where customers and partners can integrate with Verint solutions, access data assets, and combine capabilities to create unique solutions. that can be added and shared on the Marketplace. The Developer Portal will foster engagement within the Verint technical community of employees, customers and partners.

“Verint Connect provides a secure, cloud-based community where members can continually develop their skills and competencies, share their knowledge, and apply their expertise,” said Jaime Meritt, chief product officer, Verint. “The end result is an online experience that makes it easy for customers, partners, and developers to find and access critical information, serve themselves, share ideas, and collaborate.”

In addition to the Marketplace and Developer Portal, Verint Connect includes a comprehensive Resource Center where customers can access eLearning and product documentation. Within the Resource Center, members have the opportunity to help shape the future of Verint applications through participatory ideation. Verint Connect also includes a Partner Corner, a dedicated online portal tailored to their existing solutions and region where they can receive Verint activation for sales, pre-sales, service and support. The power of the Verint Connect community comes at a time when self-service options, e-learning courses, real-time support, and collaboration continue to improve customer engagement and experience.

About Verint

Verint® (Nasdaq: VRNT) helps the world’s most iconic brands, including more than 85 of the Fortune 100 companies, build lasting relationships with their customers by connecting work, data and experiences across the enterprise. The Verint Customer Engagement portfolio is built on the latest advances in artificial intelligence and analytics, an open cloud architecture, and the science of customer engagement to help customers bridge the engagement capability gap.

Verint. The Customer Engagement Company. Learn more at Verint.com.

This press release contains “forward-looking statements,” including statements regarding expectations, forecasts, beliefs, opportunities, plans, strategies, beliefs, and statements of similar effect regarding Verint Systems Inc. These statements forward-looking statements are not guarantees of future performance. and they are based on management’s expectations which involve a number of risks, uncertainties and assumptions, each of which could cause actual results to differ materially from those expressed or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2021, our Quarterly Report on Form 10-Q for the quarter ended April 30, 2021, and other documents we deposit. with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint undertakes no obligation to update or revise them or to provide reasons for which actual results may differ.

VERINT, THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER ENGAGEMENT, THE ENGAGEMENT CAPACITY GAP, and THE SCIENCE OF CUSTOMER ENGAGEMENT are trademarks of Verint Systems Inc. or its affiliates. Verint and other parties may also have trademark rights in other terms used herein.

Share.

About Author

Comments are closed.