Grazitti Interactive, a global digital services provider, and Khoros, an award-winning leader in digital customer engagement software and services, announced an online community building partnership.
The partnership spans an eight-year relationship that now gives shared customers a competitive edge to deliver unparalleled online community experiences. In addition to benefiting from the power of Khoros’ award-winning online community software, brands also have access to Grazitti’s world-class community and digital marketing services (custom component development and third-party integrations, among others). As an extension of a brand’s community manager team, Grazitti leverages its deep expertise to effectively deploy Khoros-powered communities, fully manage the community, and help brands optimize their communities for a better commitment.
“It gives me great pleasure to continue our partnership with Khoros and leverage the synergy between our community development expertise and Khoros’ cutting-edge platform. I’m proud of what our teams have accomplished. so far for our joint customers and I look forward to the future community innovations we will create together,” said Alok Ramsisaria, CEO of Grazitti Interactive.
“Online communities have become invaluable to brands’ CX strategies. They provide a space that increases brand loyalty by connecting customers with each other, reducing support costs as a self-service platform and knowledge center for finding information quickly. With this deep understanding, we are proud to partner with Grazitti to ensure our customers have a seamless community implementation so they can realize the full potential of our Khoros platform,” added Chris Tranquill, CEO of Khoros.
About Grazitti Interactive
Grazitti Interactive is a digital innovation leader with extensive experience in developing solutions that unlock data insights, increase operational efficiency and drive customer success. Our experts enable companies of all sizes, including Fortune 500 companies, to implement, customize, configure, optimize, integrate and manage solutions such as CRM, marketing automation , online communities and analytics.
To learn more about Grazitti Interactive’s global digital services, visit grazitti.com.
Khoros’ award-winning customer engagement platform helps more than 2,000 global brands, including one-third of Fortune 100 companies, create customers for life. With over 20 patented technologies, Khoros connects all facets of customer engagement, including digital contact centers, messaging, chat, online brand communities, CX analytics, and social media management. Combined with our best-in-class services, the Khoros platform enables brands to connect with customers throughout their digital journey.
Khoros powers over 500 million daily digital interactions and leverages AI to turn those interactions into actionable insights. Primarily owned by Vista Equity Partners, Khoros is recognized as one of the best places to work nationally and locally in our 11 offices around the world.
For more information, visit khoros.com.